Conrad hetterick sent a message to Hubert Joly that said:
Last night I attempted to purchase a router from your company. When time came to pay I used the Best Buy card in my wallet to pay. Best Buy approved the sale and told me when it would be delivered. Get another email saying I need to update my method of payment. Try to talk to someone, no one available. next morning get on the phone, finally get a human being. Bank ,wants me to reapply for the account, then repurchase.
Talked to supervisors at both the bank and BB
They assure me nothing can be done without going to the back of the line.
I have for several years recieved two to three emails
per day from your firm presumably trying to sell me something. I presume there is some cost to this program. Why would treat a returning customer who finally decided somthing, like tha? If you don't want to sell to me, don't email me. The cost of acquiring a new customer is too great to waste them.