Joe Heines III sent a message to Hubert Joly that said:
Mr. Joly,
I purchased over $5200 in TVs and a TV Cabinet on 12/7/19, in your store in Christiansburg, VA. Your employees had to order the TV cabinet with the delivery on 8/13/19. A Best Buy contractor was to arrive on 8/14/19 to install the TVs and put together the cabinet.
The problem is that the cabinet didn't arrive on 8/13/19 and appeared to be lost. I contacted a Best Buy manager Meghan and the General Manager Lawrence Kim. They were no help what so ever. I had to to all the leg work including filing a claim with UPS. They offered no help.
While checking on the status of the claim this morning, the UPS site indicated that the cabinet would be delivered today.
Now we get into a major problem. There is nobody home and won't be home for many weeks. I have paid for the cabinet and for the assembly service. The box will be sitting outside the house in the weather getting ruined and I have paid hundreds of dollars for it.
I have sent Mr. Kim an email but have had no response. How do you, Mr. Joly, proposed to resolve this issue?
