Abigail Davis sent a message to Ronald Boire that said:
Dear Mr. Riggio, I have bought many nook books but I had to buy a new nook and can't use it easily so. am ordering books online. However, your company never lets me complete an order on line. The password is wrong or the answer to the security question is wrong. I think I am right. I am disabled and really need help as I read all the time. Please help me asap. There is often no phone customber service or a long wait.