Randy shuken sent a message to Saun Bruce W Van - Chief Executive Officer, Citizens Bank RBS Citizens - Email Address that said:
I just had to go through the process of contacting your company to update my credit card expiration date. This wasted significant amounts of my time as well as consuming thousands of hours of customer service time for your bank, as well as causing delayed payments.
There is a service know as account updater that is offered by MasterCard, Visa and Amex that automatically updates card expiration dates. Most current, competent entities in the US use this ability to help customers and reduce costs. Im not sure why you arent but I strongly suggest you take this simple step.
I also notice that you have horrendous reviews online in general. While not germane to my situation which was related to an Apple product, I would assume you should address this deficiency in your organization.