lee ann uerkwitz sent a message to Bruce Broussard that said:
I am a newly enrolled member (3/1/20) of a Medicare Supplemental Plan Humana policy. I am currently being treated for hypertension. Because my blood pressure has regularly been at dangerous levels (near 200) my doctor has been adjusting my medication and then monitoring the effectiveness in 30 days increments. I had appointments scheduled in March and April with my doctor which were switched to telehealth appointments by my doctorâs office to avoid unnecessary risks for clinic appointments and patients. I was shocked when my telehealth appointments were denied by Humana, given the state, county and city stay at home orders and specific advice to senior citizens, not to mention that the billable amount for the telehealth appointments was far less than an in-person appointment. In the last few days I received a survey from Humana that mentioned that a decision had been made to cover telehealth appointments. I visited the Humana website to see if I needed to resubmit my denied claims and was shocked to discover that the decision only applied to âAdvantageâ customers, with the reason given that these members are senior citizens. Humana did not extend this coverage to Medicare Supplemental members who are also seniors???? Also, the decision is apparently effective as of May 1 which makes no sense given that many areas of the country are opening. Frankly, the decision and announcements seems more like a bid for good publicity than real concern (not to mention common sense) applied to Humanaâs senior citizen members. I hope more of your Medicare Suppmental customers understand that they have been treated unfairly as compared to Advantage customers. I, for one, canât wait for my first open enrollment period to switch to another carrier.
Lee Uerkwitz