Melissa Valenzuela sent a message to Richard Fairbank that said:
Dear Mr. Fairbank. -
I am currently reading a book titled the One Thing, very inspiring about business success and focus. As we adapt and shift through these troubling times, I wanted to bring something to your attention. As mentioned in the book, go to the top with what you see. Sir, the common folk trying to get through to your customer service call centers are not able to do so these days. Take a gander at your Facebook page and read all the comments. I am not one of your chief complainants. I am just an opportunarian. When I see a business opportunity and solution ever present, I must bring it to one's attention. I hope you see it, too. Have a good day, sir. And may you and your family be well.