Melinda sent a message to Richard Fairbank that said:
DISAPPOINTED is the only word that I have for Capital One and your customer service.
I called Customer Service today to review savings plans and convert my 360 Savings to a Performance Savings. I was told to go open the account myself on line.
As a long term customer who pays off their credit card balance and is carrying a meager $50K in savings balances, i apparently am not making you enough money to warrant helpful customer service.
DISGRACEFUL and DISAPPOINTING.