jerome brown sent a message to Richard Fairbank that said:
Hello Mr. Fairbank. My name is Jerome Brown. I am a 7 year capital one customer. Your company helped me to learn about credit. I made a mistake in 2018 on your companies android app. I thought i made a payment, but i didnt drag the money sign over. I got hit with a 30 day late payment. Is there any way you can help me remove it from my credit? Thanks for your time.