Rosemarie Jurek sent a message to Richard Fairbank that said:
I was told by a member of your dispute team,, that you and anyone above her is unreachable. You can't be contacted, evidently because you are too important. I am very disappointed in Capitol One, and would like to talk to someone. I have been a customer for 10 years with no problems, but now, when I need help no one wants to listen. Please contact.