Bernice Van der Merwe sent a message to Carlos Ghosn that said:
Dear Sir Uchida. I wish to inform you about a complaint of a dealership in South Africa. In short we are the owner of a NISSAN GTR TRACK-PACK and we are experiencing a problem with the AC UNIT. But the dealership gave us the run-around since the 13th July 2021 and has now been 7 weeks with no assistance. I respect your valuable time, but would greatly appreciate it if you can take my case to the next step. I TRUST you will respond to my request. Regards Bernice