Vikki Goings sent a message to Carlos Ghosn that said:
Greetings Mr. Uchida,
On May 14, 2019, I spoke with a Nissan representative regarding my defective dashboard that is melting and has become shiny and sticky with a glare. It is dangerous as the silk surface of my dash glares onto my windshield and totally obstructs my view.
The representative instructed me to go to my Nissan dealer and have a diagnostic done. I went to the dealership, who gave me a piece of paper describing the defective dashboard and the cost of replacing it.
On May 20, 2019, I spoke with another Nissan representation, where I explained that I have a piece of paper from Nissan stating the problem with my dashboard and what it will cost to fix it. I was then told that because my warranty coverage had expired, there is nothing Nissan can do about my defective dashboard.
As indicated on the internet, this is a known issue with the make and model (Nissan Altima) car I have and there are several accidents that have resulted from it. I also noticed that Florida sued Nissan on this same issue and won.
Iâm disappointed that Nissan isnât owning up to its responsibility on this issue and is making me resort to sending this letter for a resolution.
Iâm asking that Nissan replace the dashboard at no charge as this is a defect that Nissan needs to correct. Please call me and let me know when I should bring my car in for repair.
Thank you for your assistance in this matter.