Dianne Boyer sent a message to Carlos Ghosn that said:
Hello! I'm reaching out to you because I don't know what else I can do. I have a 2014 Nissan Versa that needs a new transmission. I have a warranty on it but the dealership and Nissan headquarters will not honor it because the "judder code" does not appear on the diagnostics. I've had it in the shop three times with issues. I have a case number with Nissan (40504643). They will not honor my warranty and said the only fix is a transmission. Is there anything else I can do ? I'm a college student and I can't afford the cost of the transmission and I can't drive it because they told me it's dangerous. I bought the car with money that I saved! Is there anything you can do?