Michael Burdikoff sent a message to Michael Neidorff that said:
Good morning Mr Neidorff. My name is Michael Burdikoff. I live in the state of NY. I signed up my daughter Emily Burdikoff for Fidelis Care Child Health Plus in Nov 2018 effective date Dec 1, 2018. I
wanted to pay via their autopay option. I
submitted the banking information the 1st
time in December by calling the company
and having them input the information.
The payment went through. I received a
bill in the mail in January 2019 and I
called them. I was told that I was not
enrolled in their autopay option. I
provided the information again and the
payment went through within a couple of
days. I received yet another letter in the
mail on 3/13/19, generated on March 2,
2019 saying that the policy was being
terminated for lack of payment. I logged
into the Fedelis website and saw that the
policy was indeed terminated for lack of
payment and that the banking information
was not in the profile. I called Fedelis on
3/14 and they told me as much and told
me that I would have to re-enroll thru
nysofhealth again for coverage beginning
in May 2019. The customer service rep is
putting the mistake right on me, when I
have been doing my due diligence all
along. Dealing with this company just on
the payment issue has been a nightmare
to say the least. They are losing my
payment method each time THEY input
the information. I do not know what is
going on over there, but it is intollerable
and now my child does not have
insurance.
As CEO, I would hope that you would look into this and get it solved ASAP. Thank you.
Sincerely,
Michael Burdikoff
