Edwi Farrugia sent a message to Glen Post that said:
Dear Mr. Post
I feel compelled to bring this matter to your attention.
I have been a customer for over three years. My acc #425988683 and I had my share of issues with the service but I stuck by you till now. I can never understand why after I was promised a monthly rate do I have to keep calling customer service every month for the past year to find out why my bill jumps up for $20 to $50.00 without fail. I have spent hours over end every month, i have spoken to nearly every employee in customer service and even supervisors on quite a few occasions. What is it with your company, who is responsible running the billing department, when i was told that my bill should not be more than $135.00 and how much I was appreciated as a loyal customer and was assured it will not happen again. Please do first investigate for yourself look into my account records and found out for yourself what I was put through. Last month my wife Nancee was so sick and decided to pay the bill for $188.00 which should have only been $135.00 as promised I called customer service again and I was promised that there will be a correction this month. Guess What I just received another bill for $188 again. Woww!!! It takes a while to gain a customer it normally takes five minutes to loose one Right? In my case a year. I am in the process of checking Comcast and Dish to replace the service i have with a written price guaranty . As soon as I do I will be calling in my cancellation. I understand that most probably you are not aware what going on, customers are calling in every month to correct their bills. Why promise a monthly rate if you have no intention to keep it. This borders misrepresentation. I am sure you appreciate me bringing this to your attention and get to the bottom of this and find out the people giving your company a bad reputations. I will most probably go on the internet and find out hoe many more customers have the same problem. You reply or comments are deeply appreciated. Sincerely, Edwin Farrugia
