Jason Theis sent a message to Glen Post that said:
Glen -
I was recently on the phone with CenturyLink for almost an hour. First them me say that I called the customer service number and they weren\'t able to locate my account because apparently I was on the West Coast division and not the East Coast division. Which by the way maybe you take all the money you charge us and create one system so we don\'t have to wait on hold until they figure out what division we should be sent to.
I called because my internet connection has been horrible upstairs of my house. I went through a speed test with a technician, which took 20 minutes of my time, and came back fine. I then asked them to send out a technician in person so they can see what I\'m talking about instead of talking to someone in the Middle East that has no idea what I\'m going through.
She then wanted to charge me for the person to come out which upset me considering I have paid over $10,000 to you guys for internet. How does that much money not cover someone from CenturyLink to come out here free of charge? I have been a customer for over four years and I guess that doesn\'t mean anything to your company. I work in the service industry and this is unacceptable.
All I\'m asking if for one of your technicians to stop by my house and see if there is an issue with my modem, which is four years old by the way, and see if they can fix it. You have technicians driving all over the area I live and is it really hard to tell one of them to stop by???
I would really appreciate a response from you regarding my issue. I will not stop emailing, calling, tweeting, etc. about how bad the service is with CenturyLink and make sure others do not use the service.
Irritated Customer,
Jason Theis
