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@centurylink – Glen Post – Mr. Storey, Being a retired Telecom executive I have held on to my landline service

Donna B Norton sent a message to Glen Post that said:

Mr. Storey,
Being a retired Telecom executive I have held on to my landline service for an average of $100 a month pretty much just in the "spirit of tradition" . I have cell service as well. Since yesterday at appx.4pm I have been without dial tone. No tone - no service!
Here's my question for you. Is it acceptable to you for your customers to wait an entire week for the first service call to troubleshoot a landline service that is not working? Would you want to wait a week in your home? This is the level of service we are being given. Also, we were promised by a supervisor last night we would receive a call back this morning. That did not happen. My husband called again tonight. In your position I expect you believe in promises made/ promises kept. Why isn't this rolled down to the supervisor level in your company? I've had this service for 12 years. How many years does it take before I become an important customer? Thanks, Donna

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