Kim Schulmeister sent a message to Glen Post that said:
My elderly friend had a Century Link account when she passed away in September from COVID. I was told I could not do anything with the account until I had a death certificate or family call them. Her great nephew and I called in early November. We were told that they would reduce her bill and only charge her for the time she used it. He would not take a payment and said that a bill would be issued by mail. Instead of receiving a bill for $85, I received a bill for $284! In order to clear this up, I called Century Link where I spent over 3 hours of my day on hold and bounced between departments! I also tried the virtual chat and they were unable to help. Your company is being run very ineffectively and I would suggest you look into this. I personally h
ave Comcast and I would not switch to you or recommend your company to anyone.