Ian Stewart sent a message to Lee KunHee that said:
133 Moreton Hall
253 Peter Mokaba Rd
Dear Mr. Kun-Hee,
Having recently had my Samsung cell phone repaired at Samsung Smart Care Centre in Durban, South Africa, I wish to provide some feedback regarding the level of service provided.
The staff are extremely friendly and nothing is too much trouble, insuring you leave as a happy customer. The level of service is outstanding and it is a benchmark that all companies should try and emulate.
I would especially like to mention a technician, Jerry who did an excellent job on replacing the battery on my phone. The general Manager, Mr. Sanjay Bhagat is an example of the level of service and caring for the customer. His example of customer service is seen throughout the friendly and helpful staff.
THANK YOU for providing excellent after sales service.