Nildemar Ruella sent a message to Lee KunHee that said:
Dear Dr. Lee Kun-hee
I inform you that on 02/20/2019 I sent an email to CEO and President President of Samsung Advanced Institute of Technology with the following complaint and application Based on Article 18 of Law No. 8,078, of September 11, 1990 - Provides for consumer protection and other measures in BRAZIL I yesterday, 02/20/2019 requested that I be sent and delivered immediately a new SAMART TV 55 "4K 3D Model: UN55HU8700GXZD Series: Y25A3XGF700823A or higher quality model since as diagnosed by Samsung - Authorized Service - Av. Washington Luiz, 249 (13) 3385-5070 all components of the TV must be replaced totaling in plus R$ 10,500.00 or more expensive than the new TV.
This model of TV and Series present defects of quality as proven in the more than 3500 complaints available on the internet, on the website claim here, etc.
Here is what I call an Attendant called Matheus who said he was responding by the President of the company and said that he was neither Engineer nor Lawyer without knowing the Brazilian law said that because the warranty period was expired SAMSUNG would not do anything at all knowing that this is a vice of quality of the manufacture of this model and TV series that present defects from 2014 to 2019 and often occur within the warranty period.
I look forward to the official position of the President, and not to a mere trained attendant to say a proven legal and technical untruth.
