Dr. Ahmer Alam sent a message to Lee KunHee that said:
Dear Mr. Hyun Suk Kim,
I write to you from Hyderabad, India
I bring to your attention the sorry state of affairs Samsung Home Appliance Customer Care Services are.
Miserable Beyond Belief.
It has been over a months since I lodged a complain for my dishwasher repairs.
So far I have seen nothing but dillydallying, passing the buck, and all such phrases in action instead.
With you at the helm, Samsung I believed will stay the course to excellence. Raising the bar so to speak.
Sadly this sentiment isn't shared down the grapevine.
On failure to address my complain on several attempts, I escalated the complain to the SAMSUNG CEO WEBSITE.
After blaming me for your subordinatesâ callous attitude I got daily calls, daily updates and daily reassurances - No work done till date.
I am making a final attempt and in doing so call upon what little or giant influence you may have
On Samsung to solve my problem.
With the frustration I have suffered I expect more than hollow apologies.
For reference my complain number is 4304276451 for a dishwasher in Hyderabad, Telangana India area code 500004
Dr. Ahmer ALAM MD
PS: âemail our ceoâ Route is as efficient as a 3 legged horse at the Derby. So was Mr. HC Hong.