Ted McDonald sent a message to Lee KunHee that said:
Dear Mr. Kim,
I have had a refrigerator that I have had replaced two times (Waiting on the second replacement now) in less than a year. I am shocked at the ineptitude of your support department. My first replacement took over two months. The second time I have been dealing with your support team for over two weeks just to try and determine what can be done. During this time my ticket has been cancelled two times.
I am amazed that when I go online and read the reviews from your service issues, it is clear I am not alone and there are many who have shared my experience. Very disappointed.
As an executive that serves B2B business clients I am truly surprised by the lack of systems and processes that would make this whole experience better. I have turned in my S10 for an iPhone 12 and will no longer purchase any items from your company, all because of the way I have been treated over a simple appliance.
While that is nothing I know for a multi-national conglomerate like yours. I will let everyone I know about this experience and I will also support your competitors who appear to value product service and customer service much more than you do.
It is a shame that a name like Samsung no longer is synonymous with quality -truly disappointed