Chris Fenn sent a message to Lee KunHee that said:
Dear Sir,
I have been a committed Samsung customer for many years. Believing Samsung offered innovative, reliable and groundbreaking products. However, having recently taken up a Samsung offer to pre-order a QLED 8K tv, with a reward of a 43" Frame tv, I discovered, upon receipt of the reward, that it had a fault (sound but no picture) I have now spent five weeks in touch with various departments within the organisation, I have been promised return calls, which never occured and to date, no one has offered me a solution to this issue.
To be honest, I expected more of my supplier of choice.
If you feel that this response is unacceptable, I have my reference number 2127159352 which should detail my experience to date.
I hope you will agree, that Samsung customer service has fallen short on this occasion and that you can assist me in restoring my faith in Samsung.
Yours gratefully,
Chris Fenn (UK)
