Maricey Sarao sent a message to Lee KunHee that said:
Hello Mr. Hyun-Suk
My Samsung refrigerator compressor malfunctioned while under warranty, yet your customer service staff have not be able to provide me with a solution, forcing me to seek help elsewhere.
Please help me continue to choose Samsung, by empowering them to recognize the lifetime value of a loyal customer.
Thankyou, warm regards,