Gil Katz-Goldstein sent a message to Lee KunHee that said:
Hello Mr. Kim.
I am writing to share my experience with you. We purchased a $2600 Samsung Refridgerator almost 5 years ago, and unfortunately it has broken down. We are still under warranty, and I have been fighting with Samsung for the last few weeks regarding having this issue resolved. I have been going in circles from one representative to the other and still in the same place weeks later. Unfortunately, our refridgerator has a freon leak and I am seeking a refund. It has been extremely stressful to not have a working fridge for weeks with little ones at home in the midst of a pandemic. There is really no one to talk to, nothing is being resolved. I am writing to you becuase I am hopeful that you will prove that Samsung does take care of their customers. And that you will take to heart that much needs to be done regarding customer service for your customers.
I would be more than happy to go into detail about my experience and would be happy to share with you the long case file I have with Samsung. I would appreciate any support or help from you in getting this issue resolved as soon as possible.
Thank you.
Sincerely,
Gil Katz-Goldstein
