Steve Anderson sent a message to Lee KunHee that said:
I am emailing regarding my disappointing purchase of a Samsung refrigerator and experience with customer service.
In January of 2017 we purchased a refrigerator for $1,951.28 (US). In January of 2019 we had a broken icemaker and sensors that controlled the temp of the refrigerator itself. I called to have it serviced and Samsung took care of the costs as a one time exception. Now 4 months later I have the same issue and will not be able to use the icemaker (I also have frost in the freezer unit).
After dealing with customer service yesterday on the phone and online dealing with 4 different people I was told that Samsung would not fix the same problem with the unit under the previous one time exception. My expectation is that Samsung would stand behind their product and the service partners.
Not only was I told I would have to pay for the repair myself (about 40% of cost of purchase price) I was offered no other option for remedy. I have a refrigerator that I will need to replace after 2 years and no one thought about selling me a new one at below cost price.
Can you or someone within Samsung help remedy my situation before I have a refrigerator that does not work and I lose food for a third time?
