Shawn Wilfong sent a message to Lee KunHee that said:
Mr. Kim: I want to first say that I have been a consumer of your companies products for quite some time. I believe you all make some of the best cutting edge products on the market. I wanted to reach out to you about a specific product we have in our home where I think you all did an excellent job on almost all of this fridge but missed on one design flaw. This was obviously not on purpose and I know you all are muc better than this but I have an issue with my ice maker, and the fridge pooling water all over the floor from under the drawers. We have tried to fix it to now avail. I started googling a solution and see this is not a one off product. I love your brand but this fridge was very expensive and my wife and I saved our money to get the best from you. I am requesting some assistance in finding a solution. We would love to replace this fridge with a unit like this one just made in the expert way you all are know to make products. Look forward to hearing from you and thank you for your time and consideration.