Neelu Wahi sent a message to Lee KunHee that said:
Need help.Bought a refrigerator - Samsung model noRT50H58095LHL. With S no-0BDWYADF400416X.4yrs back with PROBLEMS.In the first year itself, there was a manufacturing defect with the refrigerator as a result of which water would drip from the same. But despite repeated complaints, the company did not replace the refrigerator but only did patchwork fixes. Now the refrigerator is not working at all. I therefore request you to direct the company to replace the refrigerator or refund our money. The company has acknowledged the defect and a video of the problem is with the engineer who recently inspected it. I look forward to your intervention in this matter as you and your company are of high repute and should not treat your customers in this shabby manner.
