Randall Millard sent a message to Michael Jackson that said:
Hi, Mike. I have big problem with autonation ford, mobile, ala. I worked a deal to buy jeep with trade in, the ad said free home delivery. Terry Buford and Zack herraraz were supposed to take care of delivery "ASAP" a week ago. Lots of promises but then nothing but excuses and wishy washy zero delivery. I called concierge twice to get Terry to deliver, I need you to call me. I am not a happy camper, Sir, huge fan of yours but this is bad business. Concierge and the autonation ford have my contact information. I will drop a letter to you in case your folks don't get the word to you. Startling incompetence by dealership. All talk and no walk.