Andree Fu sent a message to Thomas M Rutledge that said:
Dear Mr. Rutledge,
I called Charter customer service on 5/24/18 regarding my internet service with your company. In one conversation with an employee named Michael, I was offered a rate of $49.99 solely for the internet service for one year. In another conversation with an employee named Nathan (ID: B5A), I asked him if I could take up the offer of $49.99 to which he denied me. I would appreciate it if someone could follow up with me. Thank you for your time.