Julie sent a message to Thomas M Rutledge that said:
Good Afternoon:
First, there is no way to contact Brighthouse/Spectrum without a telephone call--which is useless, as your reps lie.
I tried to put my internet service on seasonal on June 27, 2018. I was informed that I could not, as only one use of seasonal per year is allowed. Which is completely stupid--one on and one off should be your rule. Otherwise, it's not really seasonal and completely useless.
As I was unable to do seasonal, I asked to terminate. They forwarded me to retention, and Beta told me, no problem, we'll put you on seasonal. Then I received my next bill-full price.
So I called again today and spoke to TC, who said he couldn't put us on seasonal. So again I was forwarded to retention. Lus offered to put us on seasonal again. But only as of today, July 27. And, with no recourse other than to call next month when I get another full bill, I chose to terminate. Lus was supposedly able to make the termination effective June 26. We'll see.
And, as we have two accounts, I tried to log in to the Florida account, but could only get to our Michigan account. I was hoping to cancel my auto pay for the Florida account, but have no way to access the account, and no way to inquire as to how to get to it, but to call or chat. Which I really don't feel like doing again.
Sadly, Spectrum is the only cable company in our area in Michigan. And dish simply does not work well here. And, Spectrum is basically the only internet provided in our area in Florida.
So sad, your corporation is such thieves and liars. I'm sure corporate is very pleased with the revenue stream though. And, we are stuck with you . . . for now.
Julie
