Theresa Burkott sent a message to Thomas Rutledge that said:
Dear Mr. Rutledge:
I am reaching out to you today because of the poor service in our area of all services (cable TV, internet, and phone).
I'm a senior who is still working 2 jobs to support myself and I feel I should get what I pay for and this is not happening with Spectrum. My cable, internet and phone have had full outages weekly and sometimes multiple times a week, channels missing on cable all the time, channels always freezing daily, etc. I have called several times (and so have my neighbors) about this poor service and nothing has been done.
In the past one of my neighbors was told that we are at the "end of the line" for good service and that our lines cannot handle Spectrum. If this is true, why hasn't anything been done about this (your company seems to know about it)?
Your company seems to think it is okay to raise rates but not deliver good service. I understand that at times weather, accidents, etc. can effect service, but weekly, daily and sometimes multiple times a day.
I hope reaching out to you will make a difference for our neighborhood.