Adele Scenna sent a message to Thomas Rutledge that said:
Dear Mr Rutledge,
I am writing to you in the hopes of resolving an on going issue that has been haunting my husband and I since purchasing Spectrum cable in Saco Maine.
We recently moved to Maine and Hooked up our new TV's. Shortly after having spectrum cable hooked up we began to experience problems with our picture.
Every single time we turned our TV on it would say PLEASE WAITE which would take a few minutes before a picture would come on, we also experienced the picture freezing and scrambling numerous times during our programs. I'm sure you would agree how frustrating this would be.
Our grievance with spectrum is, for many months regarding these issues each time we have called they have sent some out to try and remedy the issue which to our dismay has not been as of yet.
We have talked to managers and have had numerous technicians here to trouble shoot. Each and every time a technician was here nothing was fixed, not to mention the vast amount of time off from work to allow entry for every technician.
Besides losing money from time off of work, not able to enjoy a TV that works properly and having to deal with the phone calls to spectrum on hold we were also told we could not be compensated for our cable bill even though we are not able to fully enjoy our cable.
Now Mr Rutledge, you tell me, how would you feel if you had to pay your cable bill every month on time and did not receive services you paid for. I truly hope you can help us.
My husband can be reached at:
617 869-6107
sully5728@gmail.com
Sincerly,
Adele Scenna
Arthur Sullivan
