Ann Wall sent a message to Thomas Rutledge that said:
I am a business owner with two separate insurance companies with your service. I contacted my sales rep Colleen for help in reducing the monthly bill. Being a business owner of 28 years myself I feel that retention is a vital part to the success of ones business. After waiting a week for your representative's response, she came back with an increase rather than a decrease of an additional $780.00 more a year. I am not a fortune 500 business, actually, just a small business owner where every dollar matters. Matters in the sense that I take the time to reach out to you with my concern. The email I receive is an up sale with an attached contract??? Please contact me for further detail should you wish to keep my two business accounts.