Mannie Bowdry sent a message to Thomas Rutledge that said:
I am concerned about my bill continuing to go up and living on a fixed income is out of the question. I have talked to representatives and they continue to say that it isn't anything that they can do and there are no promotions out there. I have been a long time customer and with the price continue to increase will have to look at other options and At&t or smart tv.