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@CharterNewsroom – Thomas Rutledge – I would like to mention an employee working Tech Support. Her name is MAKALA LEAK

Bernadette Bokan sent a message to Thomas Rutledge that said:

I would like to mention an employee working Tech Support. Her name is
MAKALA LEAK. After a few days of trying to find out why all the cable stations were locked out, she was the only one to rectify the problem. I visit South Carolina for six months and I always rent a DVR, my account. Not the HOA. After returning the DVR and two boxes as we were told to do and getting new ones and connecting them still did not rectify the problem. By lick
I was able to speak to Makala Leak
and she figured out the problem quickly, someone used the incorrect code.
Wanted her to be recognized, because after numerous phone calls she was the only one who understood.
Sincerely,
Bernadette Bokan

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