Autumn Grimaldo sent a message to Thomas Rutledge that said:
Mr Rutledge, I am a single, head of household raising a 2 year old grandchild on disability. I have had service with your company for years but my bill has finally gotten to the point where I can no longer afford it. I was told that I could switch to the Spectrum Choice package and when I later chatted in to make that change I was told that I would have to cancel my cable, be without cable for 30 days, chat back in, and your company MAY be able to reconnect my cable with that package but that there is no guarantee that I could have that package and that there is also no guarantee I would be able to reconnect my cable for the price I am paying now. I do not like being forced to continue paying a high bill when there is a less expensive alternative available, but it seems I have no choice. Extorting vulnerable customers will not win you any loyalty. We are talking about a difference of about $45 between what I have now and the package I want, and in my house that is a week's worth of groceries! I am a creature of habit and I dont like change, but unless some way can be found to either lower my bill or change my package, I will be forced to start looking into other providers in my area. I look forward to hearing from you.