Annette Caforio sent a message to Thomas Rutledge that said:
Mr. Rutledge...I'm reaching out to you after exhausting other attempts with my Spectrum and LG Company to resolve my issue. I purchased my LG K40 32GB approx 2 months ago and am finally beginning to learn how to use...my question and issue is when I went into the Spectrum store and showroom to straighten out a connection problem, I saw my same phone on display for $6/mo....I am paying $7.50/mo on a two-year contract.....Spectrum is telling me they can't change it....LG says it's up to
Spectrum...I just now talked to a manager, Camile, w/Spectrum and she's telling me there's nothing they can do...Given the time factor here, I don't understand that...I have been a customer with Spectrum/TW/etc, etc. and never changed for past years ...never having another company.....Cable/Internet/Landline and now Mobile.....I have referred many to Spectrum and have A-1 credit......I don't understand why Spectrum can't change this....nothing is ever in stone and this is not fair in my circumstance. Thank you for reading this and I'm hoping you will help me; I've been in the corporate world....I'm limited income now. Annette
