Daniel Collins sent a message to Thomas Rutledge that said:
Mr. Rutledge,
I am a former employee of Time Warner Cable who left the company within a few years after Charter acquired us. One of the primary reasons I left was due to "old school" cultural changes that Charter implemented under your leadership. Although I left the company, I still care about employees who I used to work with and recently read where Charter was not readily allowing employees to work from home or simply handing out $25 restaurant gift cards instead of paying front line employees substantial "hazard duty pay". If true, this sends a clear message that you don't really care about your employees during a very difficult time caused by Corona virus.
Charter represents itself as a cutting edge technology company but it is managed like one from the 1950's with little regard to modern perks (work from home, jeans Friday, decent coffee, no offices for front-line managers, etc.) that many employees enjoy at leading technology giants like Google, Apple, Facebook, and Comcast. My eldest daughter works at Comcast and she enjoys real support from management and truly enjoys working there. Check out this article which talks about what Brian Roberts and his senior leaders are doing for Comcast employees. This is an incredible gesture offered by the most senior leaders at Comcast and employees will remember them for this extraordinary effort:
Comcast CEO Donates Full Salary To Charity, Company Sets Up $500M Employee Fund
The purpose of my e-mail is to send you a message that the course Charter is on may please the stock market and make you a much richer man than you already are but the employees at Charter aren't very happy to be there. I can assure you there are many front-line people who do not enjoy working at Charter anymore because the company isn't listening to them and doesn't appear to truly care about them. Charter may be a better employer than many but that doesn't make it a great company or awesome place to work. It also doesn't reflect well on you and your leadership team despite what the millions in stock shares tell you. I encourage you to conduct an employee "happiness survey" so you can really see and understand what can be done to make Charter a much better place to work. I sincerely hope you take my message to heart and I wish you and your family well during this difficult time.
