Heather sent a message to Thomas Rutledge that said:
Mr. Rutledge,
I am writing you with a concern. I am an unhappy spectrum user right now. I recently changed my services with Spectrum. Had no issue until this morning. I find it very unsettling that your company requires to cance my DVR services before sending out a replacement cable box. This was caused an upset in our home this morning. Which lead me to write this letter. Our IT department should not have to cancel.my current services to mail ma a regular box. It doesn't make sense. Especially when I have had problem with boxes in the past and when mailed a replacement my services where never interrupted. Inbounds like your company need to update their system so that the customer is not inconvenienced. I was not informed that this would happen. I also think that a company with an CEO like yourself that makes over 7 million dollars would want to make sure the customer is happy. This matter really disrupted my life and I will not have access to my cable for a couple of days now and you are charging me. Really? I was explained it's an IT problem and there is no way to change it. Sounds a bit fishy to me. I hope this actually reaches you and you do think about how not to inconvenience your customers any longer. There used to be a time when companies tried to please their customers not hang the out to dry and cancel their services just for trying to make changes to their account. I have a very negative experience. I wanted you to be aware of it. Hopefully no one will have to go through this again.
Sincerely,
Discrental Customer
