@CharterNewsroom – Thomas Rutledge – Shame on you. Spending billions on advertising; while your lowly customers that you pretend to

Gina M Jaeblon sent a message to Thomas Rutledge that said:

Shame on you. Spending billions on advertising; while your lowly customers that you pretend to care about, wait 45 mins to 1 1/2 hr to talk to a HUMAN about their complaints!! And you have the gall to have a ''feedback message'' at the end of your robotic recordings ?? I am 80 yrs old, have tried to contact Spectrum 3 days now about constantly raising my bill. BTW we have a local Spectrum offc in Bowling Green, Ohio that has consistent protesters ..even threatening to bomb this office; the complaints are so magnanimous. I KNOW this will go intoi 'file 13...the garbage' . You cannot imagine how many people are forced to use Spectrum and HATE it...your service sucks, your communications for the price you charge is riddled with constant problems... Nothing at all we can do, we are forced to endure :O(

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