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@CharterNewsroom – Thomas Rutledge – Sir, I have been a Spectrum customer for over five years and I have been

Robert Parker sent a message to Thomas Rutledge that said:

Sir, I have been a Spectrum customer for over five years and I have been satisfied with your service. I spent 30+ yrs. in the military and another 20+ yrs. in the private sector, part of this time was in charge of Customer Relations at USAA, so I understand the importance of good customer service. I have spent three days and talked to 13 of your people trying to correct a problem they caused. I would like to discuss this with you. V/R Bob

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