George Dimitroff sent a message to Thomas Rutledge that said:
To Whom it may concern:
Your spectrum phone was returned unopened following the letter I received from spectrum. Your letter stated my credit score was 780 and it is not, it is 809. Your letter further stated that I would have to pay more because I was not trustworthy and am a credit risk, seriously. I have Experian 3 in 1 credit reporting because I track my credit closely. This is not a good business practice to show the customer a score that is lower than it really is and tell them they are not credit worthy and that they will have to pay more. You advertise a low price to get people to call and then you tell them they are garbage and they will have to pay more. Most people would be thrilled to have a credit score of 780, mine is 809. Your letter said I had no revolving accounts, I have 3 of them. What, because they have a zero balance because I pay in full every month this makes me not creditworthy. Your letter further stated that I did not have a HELOC, I live in a 290,000 home that is only 2 years old. Why would I need a HELOC? Just because I am not in debt up to my eyeballs (because I am a responsible person) I am not worthy? I was with time warner and then brighthouse then spectrum for over 25 years and in 25 years there was not one single late payment. The last 8-9 years I have switched back and forth between frontier and spectrum because of high bills. My car is paid for, was financed for 5 years and paid off in just over 3. It is not a good business practice to tell people that have strong credit that they are garbage and not trustworthy, this is why your phone was returned to you unopened. This was 2 months ago that it was returned. I am staying with my current carrier that I have been with for the last 6 years and is paid in full every month.