Anthony Sam sent a message to Chua Sock Koong that said:
Below posting was removed from your Singtel Facebook after posting on the 31Aug21 , 1715hr.
@ Singtel CEO
Dear Ms Chua Sock Koong,
My Fibre Broadband and Singtel TV is expiring in the next few days and today I talked your Sales Team, Mr Reynar about the re-contract promotions but the service is totally unacceptable with NO all the way and busy duty manager will take 1 to 3 days to get back as if we customer are very free ?
Below are my questions with no answers or asking me to call technical department to find out.
1) I asked whether will the recontract broadband includes changing to better router and extender? Told to call technical dept to find out as he may provide wrong information? How come your sales person don't know the sales T&C?
2) I asked why my Singtel TV no recontract reminders. I again asked mine is 2yr old model Singtel TV Box and you all have an improve model is there any recontract promotion that replaces the TV Box is left with no answer. Surely that is not the way to treat your recontract customer?
3) I request to speak to a Duty Mgr but was told to wait for 1 to 3 days even after I said it is not convenient for me to pick up calls?
4) I asked him to email me the details of the re-contract broadband and Singtel TV promotion he said he cannot do it so how am I to decide whether to re-contract?
5) I asked for an email address to write to Sales Mgr but he said he don't have. Only he can send SMS on recontract which I said his SMS will not contains all the T&C?
I feel that Singtel is selling a service but do not have the details for your existing customer to make an inform decision. He repeatedly said Singtel staff is busy so do your company meant customer is very free?
Are your Sales Team trying to kill your repeat business? I hope you can look into the level of customer service if it is acceptable to you?
Thank you.
Regards
Anthony Sam
94569638
aswalkersg@yahoo.com.sg
