Thomas sent a message to Chua Sock Koong that said:
Hi, Mdm CHua Sock Koong, CEO of Singtel.
We have to report the unethical and very unprofessional ways in which 4 of your SINGTEL staff conducted business. Prices that were committed and confirmed earlier by the staff was not honoured by the senior manager. This same manager keep using currency RIGGIT when he was corrected that we are in Singapore and hence have to be in Singapore currency. Despite correcting him, this manager continues to make the same mistake again and again. This case being dragged for weeks and we need to bring to your urgent attention and of the way below standard of your staff. Please reach me (hp: 98260303) soonest, thank you. 10th June 20