Marion Silver sent a message to Jane Fraser that said:
Dear Ms. Fraser, I have owned my house for approximately 38 years. I refinanced my house CitiMortgage account #2001723313-9. Since that time I moved to Florida and my files for the house was lost.
My house is on the market and I hope to sell it shortly. During that time I made many extra payments and I am concerned they were not applied to my principal.
A few months ago, I went to a local Citibank and was told to contact CitiMortgage. Every time I call Citi they recognize my phone number and I am forwarded to CENLAR.
I hope you can help find my file and straighten out the issue. Your assistance is greatly appreciated.