Pat Hungate sent a message to Jane Fraser that said:
I have been trying to have my mortgage modified with citi mortgage unsuccessfully for three years at least. Sometimes I am told my income is not enough and other times I am told I have reached my limit of modifications. I am facing foreclosure, but I received another application for modification. I am 68 years old, I am disabled, and have had a stroke, brain aneurysm and heart attack since 2008. I got mortgage in 2006. My mother, who was on mortgage with me, died the day modification took effect in 2011. You are rich. You make as much money in two days that I receive all month. Please help me keep my home of 30 years.