Richard Halama sent a message to Jane Fraser that said:
Mz Fraser,
I would like to discuss a Mortgage situation concerning my son\'s mortgage and your company. I recommended your company to my son as a stand-up company as I\'ve had a mortgage from your company for years and he on my recommendation has a mortgage from your company, but now there is a problem. If you can reply to this email me I will explain the problem and see if you can help. Seems some of your employees don\'t want to help
Respectfully
Richard Halama
