Trinidad Calma sent a message to Michael Corbat that said:
Hello Mr Corbat, I am writing you to ask you personally what has happened to your branch in South San Francisco? I had a really nasty experience with a certain Mr Mak and the bank teller whose name I cannot spell. She says she is from Palau(?). I have arranged for a large withdrawal and I was told to return today at 2:00 pm. I was there a few minutes past and waited close to 20 minutes just watching these two go back and forth. Unfortunately, I could overhear their conversation. The Lady from Palau asked Mr Mak if she should give out new bills. Mr Mak replies, "Don\'t we have old bills?"
So when they returned, Mr Mak started counting down and I immediately said I cannot accept the old bills. I knew what to expect. I told Mr Mak where I will travel, any mark or tear will cause them to reject the bill and they knew I was travelling! He declares " We don\'t have the bills. We have no control of the currency, you may have to return, etc" I said, okay, I can come back or I may just close the account. The magic word. So they disappear again and I overhear again. Ms Palau calls me a bitch! Then comes back all smiles with new bills! Not crispy new ones but at least the newly designed $100\'s. Since when did bankers lie to their teeth? Since when did bankers name call that EASY? Your Citibank branch is the worst bank I\'ve ever banked with. I am glad to see more automation in banks now. I\'m happy to see these people lose their jobs because they have no business being entrusted with our hard earned dollars. shame on Citibank!
