hilda wright sent a message to Bruce VanSaun that said:
Hello. My name is Hilda Wright. I recently got an equilty line from citizen bank. My loan was suppose to be paid and added to it. The amount was added but the loan was not paid. I have been trying to get this resolved but nobody is helping me. I have been with you for 40 years. This is your mistake and I am the one who is paying interest on both accounts and paying for the loan payment on a loan that was suppose to be paid. I am being charged for your mistake. I am very upset. It isn't fair. Please take care of this matter.