Gary Richmond sent a message to Bruce VanSaun that said:
I am very disappointed with your bank and i see that you are going to do nothing about it.
This is no way to treat customers. Your bank took money from me that i need to pay other bills, the money they took is not theirs. This comes from incompetence on your employees and I am going to search and find out who to turn you into. I put my trust in your bank and it was destroyed, which is about what i expect from a bank. I hope you enjoy your millions while stealing from regular people
